Student Services Night Coordinator

Your Role

 

EF Oxford International Language Campus is looking for a friendly, responsible, and customer-focused individual to join our team as Student Services Night Coordinator.

 

 

Position Details:

 

- Full-time

- Night shifts

- Permanent contract

- Hours varying between 19:00 to 03:00 or later depending on business operational needs

 

 

In this role, you’ll work closely with the Student Services/Residence Teams and our international students during out-of-office hours, ensuring a safe, secure and welcoming home from home environment.

 

If you’d like experience within international business, and are passionate about student welfare, customer service and multicultural environments, we’d love to hear from you.

 

 

Careers at EF | Open the world with us  

 

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

 

Working at EF

Skills you’ll learn at EF

Career Progression at EF

 

 

Responsibilities

- Support student welfare and maintain a safe, comfortable living environment at all times

- Remain available during evening hours to respond to enquiries, welfare concerns, accidents and emergencies

- Deliver and uphold the highest standards of customer service across the night duty team

- Work closely with the security team to ensure the smooth and safe running of the night shift

- Maintain compliance with all relevant health and safety requirements

- Facilitate effective communication and handovers between night and day staff

- Promote and uphold EF values through the conduct and professionalism of all night staff

- Respond to emergencies promptly, appropriately and professionally, following established procedures

- Assist with arrival and departure documentation and prepare keys for incoming students

- Maintain compliance with EF policies, regulations and the standards set by relevant accrediting bodies

- Take responsibility for fire safety during the shift, including completing the required training on the fire alarm system, familiarising yourself with evacuation procedures and responding appropriately to fire alarms and other fire-related incidents

- Conduct and follow up on attendance and welfare checks throughout the shift, in accordance with EF’s Safeguarding and Missing Student policies

- Liaise with external suppliers to resolve reported cleaning and maintenance issues

 

Requirements

- Independent worker with solid common sense

- Approachable, confident, and friendly personality

- Excellent communicator

- Customer service oriented

- Killer instinct, pro-active and problem-solving mindset 

- Confident with basic IT and maintenance tasks (desirable)

- Flexible and comfortable working in a busy environment

- Ability to handle difficult situations with ease & remain calm under pressure

- Fluent in English

- All offers are subject to a clear enhanced DBS check and two references

- Right to work in the UK upon commencement of your contract

 

 

Why you will love working with EF

- Work in a truly international environment

- Boost your CV with a world renowned organisation

- Exposure to business operations

- Regular social events

- Online and in person trainings

- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

- Ambition is nurtured and worldwide job opportunities are available across EF’s many destinations

- Cycle to work scheme

- Access to EF Hello language learning

- Employee Assistance Programme

- Health insurance

- Life insurance

 

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.  

 

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1 

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.   For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding.  Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.    You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.    Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. 

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.   We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.   EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.