Shift Leader - Front of House | Dallas Holdings

About the role

Pret A Manger - Shift Leader - Front of House

THE RIGHT PRET PEOPLE

Support and coach the team to ensure they reach their potential in both the shop and kitchen
Support the training pathways to ensure training happens on time
Lead by example and be hands-on when required
Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

DELICIOUS FOOD AND DRINK

To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
Ensure How to Cards are used and followed consistently to deliver Pret standards
Ensure Line Checks are carried out successfully and any improvement needs actioned
To ensure no Made to Sell (MTS) rejects are on display in our Langars
To continually develop the team’s knowledge about the quality of our food and coffee
To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
To ensure that all safety checks are correctly monitored and recorded
To take corrective action immediately on issues that affect customers, the team or sales
To ensure the shop is clean, safe and the equipment is always well maintained
To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
Carry out ordering accurately and in line with the business needs
Lead, monitor and follow up on Mystery Shopper requirements
To ensure good stock control by following the 7 Steps of Unaccounted
To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
Support the execution of successful food launches
Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
To support Marketplace opportunities