Part Time Receptionist (Tues/Weds/Thurs)

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Receptionist - Part Time (Tuesday, Wednesday and Thursday) 24 Hours per week

The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction. The individual will assist the Facilities team to ensure a consistent and smooth link with the rest of the team. They will also be multi-skilled to meet the wide and varied requirement of the role.

Service Delivery

• Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management , events management and administration tasks etc.
• Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
• Efficient guest registration and host notification with the ability to remember guest names and faces.
• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
• Take responsibility for managing key tasks at reception and reservation.
• Prepare and distribute weekly/monthly reports.
• Administer the bookings for meeting rooms and inductions.
• Complete regular meeting room checks and building walkthroughs – report all issues to Facilities team.
• To be competent and confident in the use of a range of relevant IT systems.
• To undertake general team administration duties for the Facilities Management operation as directed.
• Ensure the reception desk is kept immaculate and tidy at all times.
• To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
• Respond appropriately to customer queries and escalate as appropriate.
• Contribution to and use of the Customer Service team noticeboard at all times.
• Back fill for Facilities coordinator when required to support contract requirement.

Compliance Management

• Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services.
• Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided.
• Support the Facilities Coordinator with continuous improvement to services and procedures.
• Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner.
• Ensure adherence to site Security and H&S practices
• Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.
• Must know where the fire exits and stairs, fire break-glasses and muster points are located.

People & Performance Management

• To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members.
• Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery.
• Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout.
• Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management.
• Embrace and deliver the working together service excellence concept and to operate as part of the “One Team” culture across site.
• Ensure prompt and seamless handover of information and special requests between shifts.
• Support the JLL team with cross training other members.

What we are looking for...

• Strong customer services skills and experience within a high profile environment.
• Present a self- image of confidence and authority to enable effective customer service delivery.
• Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
• Ability to easily memorise names and recognise individuals’ particulars.
• Ability to provide services to the highest specification within a Corporate Head Office Building.
• Strong team player within a Customer Service team and Service Providers.
• Ability to manage service disruptions in a seamless manner via effective use of the team’s resources so as to maintain business as usual activity.
• Ability to motivate self and others, excellent time management and organisational skills.
• Excellent computer skills and the ability to learn new software and systems.
• Previous experience in operating a resource or a hotel reservation system.
• Computer literate
• Experience of operating within a Customer Service environment providing reception services to the highest standard.

 #LI-JA1

Location:

On-site –Oxfordshire, GBR

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.